Managing Information Quality : Increasing the Value of Information in Knowledge-intensive Products and Processes

Managing Information Quality : Increasing the Value of Information in Knowledge-intensive Products and Processes

Description

The 2nd edition of this book shows how the quality of information can be improved in such knowledge-intensive processes as on-line communication, strategy, product development, or consulting. The text offers proven principles for applying information quality management to a variety of information products. Case studies show how information quality management can increase satisfaction of knowledge workers and information consumers. Includes much new material.

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